Refund policy
We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at usawholesaletrade@gmail.com. Please note that returns will need to be sent to the following address: return@usawholesaletrade.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at usawholesaletrade@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at usawholesaletrade@gmail.com.
Return and Refund Policy – USAwholesaletrade.com
Effective Date: 3rd April, 2025
At usawholesaletrade.com, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to assist. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
1. Return Eligibility
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Time Frame: You may request a return within 15 days of the delivery date.
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Condition of Items: Returned items must be unused, in their original packaging, and in the same condition as received.
2. Return Shipping Costs
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Incorrect or Damaged Items: If you receive an incorrect or damaged item, Sellzoa.com will cover the return shipping cost.
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Change of Mind: If the item is correct but you wish to return it for personal reasons, you will be responsible for the return shipping charges.
3. Non-Returnable Items
The following items cannot be returned:
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Perishable goods
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Personalized or custom-made products
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Gift cards
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Items marked as “Final Sale”
4. Refund Process
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Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.
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If approved, your refund will be issued to your original payment method within 5–7 business days.
5. How to Initiate a Return
Follow these steps to request a return:
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Email our customer support team at info@usawholesaletrade.com to request a Return Authorization.
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Provide your order number and details of the item(s) you wish to return.
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Follow the return shipping instructions provided by our support team.
6. Additional Information
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We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $500, as we cannot guarantee receipt of returned packages.
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Delivery time for exchanged products may vary based on your location.
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For any questions regarding this policy, please contact us at info@sellzoa.com.
Summary: What Is Our Return & Refund Policy?
Our policy is designed to give you a simple and hassle-free return experience. Items can be returned within 15 days of delivery, as long as they are unused and in original condition.
How Does the Return Process Work?
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Initiate your return by emailing us for authorization.
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Follow the instructions to ship the product back.
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Once received, your refund will be processed within 5–7 business days.
Why Is This Policy Important?
A clear Return & Refund Policy helps build trust and ensures transparency. We want every customer to feel valued, respected, and confident when shopping with Sellzoa.com. If something isn’t right, we aim to resolve it quickly and effectively.